Last Updated: October 2025
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Function First Rehab website and services. By accessing our website or using our services, you agree to be bound by these Terms.
Service Provider Details
Business Name: Function First Rehab
Address: Longford Arms Hotel Leisure Centre, Main St, Townparks, Longford, N39 X4H6, Ireland
Email: [email protected]
Phone: 089 449 1706
2. Definitions
- “We,” “us,” “our” refers to Function First Rehab
- “You,” “your,” “client” refers to the user of our website or services
- “Services” includes all therapy, coaching, and training services we provide
- “Website” refers to functionfirstrehab.ie and all associated pages
- “Appointment” means any scheduled service session
3. Use of Website
Acceptable Use
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.
You must not:
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or harmful code
- Use automated systems to access or scrape the website
- Post or transmit unlawful, threatening, or offensive material
- Impersonate any person or entity
- Interfere with other users’ access to the website
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Function First Rehab or its content suppliers and is protected by Irish and international copyright laws.
You may:
- View and print pages for personal, non-commercial use
- Share links to our content on social media
You may not:
- Reproduce, duplicate, or copy content for commercial purposes
- Modify or create derivative works from our content
- Remove copyright or proprietary notices
4. Services and Appointments
Service Description
We provide:
- Pain and injury rehabilitation therapy
- Sports massage therapy
- 1-to-1 performance coaching
- Group training classes
- Movement assessments
Full service descriptions are available on our website. Services may be modified or discontinued at any time.
Booking and Scheduling
- Appointments must be booked through our online booking system, phone, or email
- You will receive confirmation of your appointment via email or SMS
- It is your responsibility to ensure we have correct contact information
- Appointments are subject to availability
Client Suitability
Not all clients are suitable for our services. We reserve the right to:
- Conduct an initial screening to assess suitability
- Decline service to clients we deem inappropriate for our methods
- Refer clients to alternative practitioners if more appropriate
- Discontinue services if treatment goals cannot be met
Initial Assessment
All new clients undergo an initial 90-minute assessment, which includes:
- Comprehensive movement and clinical testing
- Discussion of goals and expectations
- Development of individualized treatment plan
- Education on our approach and methods
5. Fees and Payment
Pricing
- Current prices are displayed on our website and booking system
- Prices are in Euro (€) and include VAT where applicable
- We reserve the right to change prices at any time
- Price changes do not affect existing bookings
Payment Methods
We accept:
- Credit and debit cards
- Bank transfer
- Cash (in-person payments)
Payment is due at the time of service unless alternative arrangements have been made.
Package Deals and Memberships
- Package terms and validity periods are specified at purchase
- Packages are non-transferable and non-refundable
- Unused sessions expire at the end of the validity period
- Package pricing may differ from individual session rates
Late Payment
Failure to pay for services may result in:
- Suspension of future appointments
- Referral to debt collection
- Legal action to recover outstanding amounts
6. Cancellation and Refund Policy
Client Cancellations
- 24 Hours Notice: Full refund or rescheduling available
- Less than 24 Hours: 50% charge applied
- No Show: Full session fee charged
- Late Arrival: If more than 15 minutes late, session may be shortened or cancelled with full charge
Emergency Circumstances
We may waive cancellation fees for genuine emergencies at our discretion (e.g., serious illness, family emergency, accident).
Our Cancellations
If we need to cancel your appointment:
- We will provide as much notice as possible
- You will receive a full refund or free rescheduling
- We are not liable for consequential losses
Refund Processing
- Approved refunds processed within 7-10 business days
- Refunds returned via original payment method
- Package refunds calculated on a pro-rata basis
7. Client Responsibilities
Health Information
You must:
- Provide accurate and complete health information
- Disclose all relevant medical conditions, injuries, and medications
- Inform us of any changes to your health status
- Follow advice given by your healthcare providers
Informed Consent
By using our services, you confirm that:
- You understand the nature of the services provided
- You have disclosed all relevant health information
- You consent to assessment and treatment
- You understand there are no guaranteed outcomes
Home Exercise Programs
- You are responsible for performing prescribed exercises safely
- Follow instructions and video demonstrations provided
- Inform us of any adverse reactions or difficulties
- Do not exceed recommended dosages or intensities
Communication
- Respond to appointment reminders and confirmations
- Arrive on time for appointments
- Provide reasonable notice for questions or concerns
- Use appropriate and respectful communication
8. Limitation of Liability
Professional Services
We provide our services with reasonable skill and care. However:
- We do not guarantee specific outcomes or results
- Individual results vary based on numerous factors
- Recovery timelines are estimates, not guarantees
- You assume responsibility for following treatment plans
Liability Limitations
To the fullest extent permitted by law:
- We are not liable for indirect, consequential, or incidental damages
- Our liability is limited to the amount you paid for the specific service
- We are not liable for losses resulting from your failure to follow advice
- We are not liable for third-party errors (e.g., booking system failures)
Exceptions
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under Irish law
9. Medical Disclaimer
Not a Substitute for Medical Advice
Our services and website content:
- Are for informational purposes only
- Do not constitute medical advice
- Should not replace consultations with qualified medical professionals
- Are not intended to diagnose, treat, or cure any condition
Emergency Situations
In medical emergencies:
- Call 999 or 112 immediately
- Go to your nearest emergency department
- Contact your GP or emergency services
- Do not rely on email or website communications
Scope of Practice
We operate within our scope of practice as sports and rehabilitation therapists. We may refer you to other healthcare professionals when appropriate.
10. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal data is governed by:
- Our Privacy Policy (see separate document)
- Our GDPR Compliance Statement (see separate document)
- Our Cookies Policy (see separate document)
- Irish and EU data protection legislation
By using our services, you consent to data processing as described in our Privacy Policy.
11. Third-Party Links and Services
External Links
Our website may contain links to third-party websites. We:
- Are not responsible for third-party content
- Do not endorse third-party services
- Are not liable for losses from third-party interactions
- Recommend reviewing third-party terms and privacy policies
Integrated Services
We use third-party services including:
- Cliniko: Appointment management
- Payment Processors: Secure payment handling
- Google Maps: Location services
- Social Media: Marketing and engagement
These services have their own terms and privacy policies.
12. Professional Indemnity and Insurance
Function First Rehab maintains:
- Professional indemnity insurance
- Public liability insurance
- Compliance with Irish healthcare regulations
- Membership in relevant professional bodies
13. Complaints and Disputes
Making a Complaint
If you’re dissatisfied with our services:
- Contact us directly: [email protected] or 089 449 1706
- We will acknowledge your complaint within 3 business days
- We aim to resolve complaints within 14 days
- You will receive a written response explaining our findings
Escalation
If you remain unsatisfied, you may contact:
Irish Society of Chartered Physiotherapists (ISCP)
Royal College of Surgeons in Ireland
123 St Stephen’s Green, Dublin 2
Website: www.iscp.ie
Alternative Dispute Resolution
We are committed to resolving disputes through:
- Direct communication and negotiation
- Mediation services if agreed by both parties
- Arbitration as an alternative to litigation
14. Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:
- Natural disasters
- Pandemic or epidemic
- Government restrictions
- Power failures or internet outages
- Strikes or labor disputes
- Acts of terrorism or war
During force majeure events, we will:
- Notify you as soon as reasonably possible
- Make reasonable efforts to minimize impact
- Reschedule or refund appointments as appropriate
15. General Terms
Entire Agreement
These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Function First Rehab.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full effect.
Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Assignment
You may not transfer or assign your rights or obligations under these Terms. We may assign our rights and obligations to a third party with notice to you.
Governing Law
These Terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.
Language
These Terms are drafted in English. Any translations are for convenience only, and the English version prevails in case of discrepancies.
16. Changes to Terms
We may update these Terms from time to time. Changes will be:
- Posted on this page with a new “Last Updated” date
- Effective immediately upon posting for new users
- Effective 30 days after posting for existing clients
- Significant changes communicated via email
Continued use of our services after changes constitutes acceptance of the new Terms.
17. Contact Information
For questions about these Terms and Conditions:
Function First Rehab
Longford Arms Hotel Leisure Centre
Main St, Townparks
Longford, N39 X4H6
Ireland
Email: [email protected]
Phone: 089 449 1706
Website: www.functionfirstrehab.ie
Office Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: By appointment
Sunday: Closed
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
